Privacy Policy

At Messy Life Coach, we are committed to protecting your privacy and ensuring your personal data is handled securely, transparently, and in compliance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

We may collect and process the following types of personal data:

Name and contact details
Email address and phone number
Business or organisation details (where applicable)
Information you provide through enquiry or booking forms
Communication records (emails, messages, consultation notes)
Website usage data, including cookies, IP address, and analytics data

We only collect data that is necessary for providing our services and improving your experience.

How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide requested information
To deliver coaching, consultancy, and related services
To manage bookings, consultations, and client communication
To improve our website, services, and user experience
To send updates or relevant information (where consent is given)
To comply with legal and regulatory obligations

We do not use your data for purposes unrelated to our services.

Legal Basis for Processing Data

We process personal data under the following lawful bases:

Consent – when you explicitly agree to receive communications or services
Contractual necessity – to deliver services you have requested
Legitimate interests – to improve services and maintain business operations

Legal obligation – where required to comply with laws and regulations

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

This includes:

Secure storage systems and restricted access
Password-protected and encrypted platforms where applicable
Limiting access to authorised personnel only
Regular review of data handling practices

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information may only be shared in the following circumstances:

With trusted third-party service providers who support our operations (e.g., email or booking systems)
Where required by law, regulation, or legal process
To protect our legal rights or prevent fraudulent activity

All third-party providers are required to handle your data securely and in compliance with data protection laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality and user experience.

Cookies may be used for:

Website performance and functionality
Analytics and visitor behaviour tracking
Improving content and user experience

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Your Data Rights

Under data protection laws, you have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to restrict or object to processing
Right to data portability

To exercise any of these rights, you can contact us using the details provided below.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

Third-Party Links

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

Messy Life Coach

Email: hello@messylifecoach.co.uk

Phone: 07973 482 105

We aim to respond to all privacy-related requests in a timely manner.

Compliance Statement

We are committed to ensuring full compliance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. We take privacy seriously and are dedicated to protecting your personal information with transparency, accountability, and care.